Braih, Super e-Bikes ... super warranty
At Braih we are very convinced of the quality and reliability of our
Super e-Bikes, this is why we also offer you a super warranty.
All of our frames (including: backbone chassis, swingarm and subframe) are covered by a 5-year commercial warranty.
For the rest of the parts and components you will have the mandatory legal guarantee of two years from the date of delivery.
The commercial warranty applies exclusively to the first buyer, of a private nature, whose name must appear on the original purchase invoice and will be valid from the date of purchase of the product.
This warranty covers material manufacturing defects and excludes any damage caused by wear, fatigue of the material due to improper use or damage caused by accidents.
Expenses derived from the assembly of components, as well as labor, transport and customs expenses, if applicable, are excluded.
The legal guarantee will be valid from the delivery date. The legal guarantee applies to the product itself and not to the buyer.
Material manufacturing defects will be covered, excluding any defect of use, caused by wear and tear, fatigue of the material due to improper use or damage caused by accidents.
The expenses derived from labor and transport will be covered by Braih.
Warranty to Companies
All products whose invoice is linked to a company will be covered by a 1-year warranty, the voluntary commercial warranty and the legal guarantee for end consumers won't apply in this case. Transportation costs derived from possible repairs and labor derived from them will be excluded.
How to claim a guarantee?
In order to correctly process a guarantee, you must complete the following form, indicating your data, customer number or invoice number and a clear description of the problem on your Braih.
It is important that you also attach the original purchase invoice as well as clear photos showing the complete bicycle and more detailed images of the damaged area or that requires some type of actuation. The clearer and better quality the photos are, the faster and better we can help you.